Customer Service Agent - Fintech (English)

Abadi Sejahtera Finansindo (Head Office) · 📍 Tangerang, Banten · Diposting 2026-10-13
FULL_TIME⭐ TERVERIFIKASI
Rp 5.300.000 – Rp 5.600.000 per month

Are you passionate about providing excellent customer service in the fintech industry? Join Abadi Sejahtera Finansindo as a Customer Service Agent and be part of our dynamic team. We offer a competitive salary and a supportive work environment.

In this role, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You will also be responsible for maintaining our customer database and providing regular reports to the management.

If you have a strong command of the English language, excellent communication skills, and a customer-centric approach, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Answer customer inquiries via phone, email, and chat,Resolve customer complaints and issues,Maintain and update customer records,Provide information about our products and services,Assist in the onboarding process for new customers,Generate regular reports on customer interactions and service metrics,Collaborate with the sales and marketing teams to improve customer satisfaction,Adhere to company policies and procedures

🎓 Kualifikasi & Syarat

Bachelor's degree in any field or equivalent experience,Minimum 1 year of experience in customer service or related roles,Strong command of English (both written and spoken),Excellent communication and interpersonal skills,Good knowledge of Microsoft Office Suite,Ability to work under pressure and meet tight deadlines,Customer-centric approach and problem-solving skills,Willingness to learn and adapt to new technologies and processes

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingTime ManagementAdaptabilityTeamwork
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