IT Service Desk Specialist - Pioneer Account (Remote from Bali)

Join Nezda Technologies as an IT Service Desk Specialist for our pioneering account, starting September 1. This is a unique opportunity to work remotely from the vibrant locations of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). As part of our dedicated IT team, you will be the first point of contact for all technical issues, providing exceptional support to our clients. With your expertise in ITIL frameworks and experience using tools like ServiceNow, you will ensure smooth operations and enhance user satisfaction. Nezda Technologies is a dynamic company committed to innovation and excellence, and we are looking for a proactive and detail-oriented professional to join us.

In this role, you will handle a variety of technical issues, from hardware and software problems to network connectivity issues. You will work closely with our development and operations teams to resolve issues efficiently and implement improvements. Your ability to communicate effectively and your problem-solving skills will be crucial in providing top-notch support to our clients. This position offers a competitive salary and the chance to work in a supportive and collaborative environment.

If you are passionate about technology and customer service, and you are looking for a challenging and rewarding role, we encourage you to apply. Join us at Nezda Technologies and be part of our journey to excellence.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware, software, and network issues.
• Document and track incidents using ServiceNow or similar ticketing systems.
• Collaborate with development and operations teams to ensure timely resolution of technical issues.
• Monitor system performance and proactively identify potential problems.
• Conduct regular training sessions to enhance user knowledge and skills.
• Ensure compliance with IT policies and procedures.
• Provide reports and updates on system performance and user satisfaction.
• Participate in continuous improvement initiatives to enhance service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in IT support or a similar role.
• Certification in ITIL Service Operation or equivalent.
• Proficient in using ServiceNow or similar ticketing systems.
• Strong knowledge of Windows and Linux operating systems.
• Experience with network protocols and troubleshooting.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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